WE ARE HAPPY TO WELCOME YOU TO PORTIXOL HOTEL Y RESTAURANTE & WE CARE FOR YOUR SAFETY

Please take note of the latest safety measures which we have recently implemented for the mutual protection of all our guests and employees.

CANCELLATION POLICY

If your reservation is affected by COVID-19  issues there is no penalty for cancellation.

COVID-19 TEST

Some nationalities are required to do the the Covid-19 test upon arrival in home country.
Should you wish to do the test before leaving Mallorca, we are pleased to offer you the posibility to do the PCR test at the Clinica Juaneda. Results available 48-72 hours after test.
A negative PCR test is requiered to enter Mallorca.

IN GENERAL

We have disinfected all the areas of the hotel and the restaurant
We are keeping the recommended distance of min 1,5 m
A safety screen is installed in Reception
We maintain our high cleaning standards
We have updated our disinfectant products
Our staff does temperature checks everyday
We make sure to use facemasks
We have disinfectant gel at your disposal in all areas

CHECK-IN & RECEPTION FRONT DESK

Use of face mask is requiered
Please keep the recommended distance of 1,5 m
We will check your temperature upon check-in, you can have your temperature check everyday
We have disinfectant gel at your disposal in all areas
Surfaces are periodically disinfected in the reception area
We recommend paying with credit card
Adapted capacity according to regulations in all areas of the hotel

YOUR HOTEL ROOM

All rooms have been disinfected prior to opening
We maintain our high cleaning standards
Your room will be cleaned and ventilated daily
We have updated our disinfectant products
Disinfectant gel is part of the complimentary amenities in your bathroom
Use facemasks
Our room service menu is available on our inhouse TV & web

RESTAURANT & BAR

The restaurant interior is open for hotel guests. Open daily 09.00-22.00.
Restaurant & Bar terrace open 09.00-17.00.
We have disinfected all the areas of the restaurant and the bar
We are keeping the recommended distance between tables
We maintain our high cleaning standards
We have updated our disinfectant products
Our Maître offers you daily temperature checks
Always use a face mask, except while eating & drinking
We have disinfectant gel at your disposal in all areas
Breakfast a la carte served from 07.30
The menus, oil dispensers, salt & pepper containers are always disinfected
Our menus are available on QR and on our web
Please reserve your table in advance for lunch and dinner
Max. 4 people/ table
We recommend paying with credit card
Adapted capacity according to regulations in all areas of the hotel

GYM & SPA

We have disinfected all the areas of the Spa and gym
We maintain our high cleaning standards
We have updated our disinfectant products
Please keep the recommended distance
Use facemasks
We have disinfectant gel at your disposal in all areas
All material in the Spa is always disinfected
You are required to disinfect machines and all material before and after use in the gym
Use towels on machines in gym
Adapted capacity according to regulations in all areas of the hotel

(SPA & GYM closed due to government restrictions)

POOL & POOL TERRACES

We have disinfected all furniture and sun beds in the pool area
We maintain our high cleaning standards
We have updated our disinfectant products
Please keep the recommended distance between sun beds
Use face masks
We have disinfectant gel at your disposal in the pool area
You are required to disinfect your sunbed before and after use
Use towels on the sunbeds
Adapted capacity according to regulations in all areas of the hotel